Privacy Policy

Last Updated: March 10, 2025 · Effective Date: March 10, 2025

🔒 Your Privacy Matters

The Recovery Source is committed to protecting the privacy and confidentiality of all individuals who contact us. We handle sensitive health information with the utmost care and in compliance with applicable federal and state laws.

1. Who We Are

The Recovery Source ("Company," "we," "our," or "us") is a free treatment referral and information service that connects individuals and families with substance abuse and mental health treatment programs nationwide. We operate the website located at therecoverysource.com.

2. Information We Collect

Information You Provide Directly

When you contact us, submit a form, or use our Treatment Matcher, we may collect:

  • Name and contact information (phone number, email address)
  • Health-related information you choose to share (substance use concerns, insurance information, location preferences)
  • Communications you send us via phone, email, or website forms

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and approximate geographic location
  • Browser type and operating system
  • Pages visited and time spent on the site
  • Referring website or search terms

3. How We Use Your Information

We use the information we collect to:

  • Connect you with appropriate treatment programs that match your needs
  • Respond to your inquiries and provide support
  • Verify insurance benefits on your behalf (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Send you relevant information about treatment options (you may opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • With treatment facilities: Only with your explicit consent, to facilitate your admission or inquiry
  • Service providers: Third-party vendors who assist us in operating our website and business, subject to confidentiality agreements
  • Legal requirements: When required by law, court order, or to protect the safety of any person
  • Business transfers: In connection with a merger, acquisition, or sale of assets

We will never share your health information without your consent, except as required by law.

5. HIPAA Notice

While The Recovery Source is a referral service and not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), we voluntarily apply HIPAA-aligned privacy standards to all health-related information we handle. This means:

  • We treat all health information as strictly confidential
  • We use minimum necessary information for our services
  • We implement safeguards to protect against unauthorized disclosure
  • We will not use your health information for marketing without your authorization

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. You may control cookie settings through your browser. We use:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing cookies: Used to measure the effectiveness of our outreach efforts

7. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission. However, no method of electronic storage or transmission is 100% secure. We encourage you to contact us by phone for the most sensitive communications.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the applicable data protection authority

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian believes their child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

For urgent matters related to addiction or mental health crises, please call 988 (Suicide & Crisis Lifeline) or 911.